Which of the following is NOT a necessary step in the complaint process?

In the context of the complaint process, it is important to understand that not every complaint leads to a withdrawal, making the option that refers to the withdrawal of complaint the correct answer for what is not a necessary step.

The complaint process generally involves several critical steps that ensure the grievance is properly assessed and addressed. An informal hearing allows both parties to present their sides of the issue. A final order represents the conclusion of the process, detailing the findings and any actions to be taken. Additionally, a probable cause determination is essential as it assesses whether there is sufficient evidence to proceed further in the investigation of a complaint.

However, the withdrawal of a complaint is not a mandatory step. It may occur if the complainant decides to retract their complaint for any reason, but it does not form a fundamental part of the complaint process itself. Therefore, recognizing the role of these various steps helps frame the structure of the complaint process, with withdrawal being an optional action rather than a requirement.